Position Title: Admission Clerk II

Department: Admission

Reports To: Intake and Admission Supervisor I/II

*This is a Temporary Position*

POSITION SUMMARY

Provide general administrative support, including answering phones, scheduling appointments, and managing correspondence. Perform initial assessments and enroll patients into appropriate services, ensuring all necessary documentation is completed. Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations. Input patient information, treatment plans, and progress notes into the electronic health record (EHR) system. Assist with billing processes for insurance claims and processing payments. Coordinate with healthcare providers, staff, patients, and external agencies to facilitate smooth operation of the program. Manage office supplies and ensure that necessary materials are available for staff and patients. Ensure all documentation and procedures comply with state and federal regulations, including those specific to substance use disorder treatment. Provide translation support for non-English speaking patients to ensure clear communication. Provides administrative, benefit verification, lobby support and data entry.

SALARY RANGE

$25.50 - $28 per hour DOE

HOURS

Up to 40 hours per week.

CATEGORIES OF DUTIES

1. Responsible for ensuring a professional setting, engaging patients with best practices and providing customer care.
2. Responsible for scheduling patient referrals in Avatar Scheduler
3. Verifies discharges at the end of the day and prepares for next day scheduling
4. Provides liaison for the reception area and or between TTC Departments on behalf of patient seeking services and admission.
5. Provides lead for Admission Clerks and workflow in the absence of, or as directed by, the Supervisors of Admissions.
6. Assists in training new hires on accurate data entry to assure quality admission practices
7. Responsible for correcting data in required data systems as requested by Supervisor.
8. Gathers supply orders for the Department to maintain business expectations.
9. Prepare End of Shift Transition emails.
10. Conducts body and property searches of patients in accordance with the search policy and procedure and maintain annual certification in these procedures.
11. Perform UA testing of patients, in accordance with the UA testing policy and procedure, and maintain annual certification in these procedures.
12. Responsible for benefit verification and reporting benefit issues to appropriate Departments
13. Completes data entry in all patient portal systems related to referrals admissions and transfers
14. Manages faxes, scans and uploading functions as needed.
15. Assists with the development of and submits accurate reports regarding on activities, data reports on patient information and or other TTC business interests as needed.
16. Communicates with other Departments as it relates to patient admission and care.
17. Other duties as assigned by Supervisor, Director and/or Administration.

LICENSES/CERTIFICATES

None.