Position Title: Program Operations Supervisor I

Department: ECM HH Lancaster

Reports To: Senior Supervisor

POSITION SUMMARY

Seeking a full-time supervisor to join our CalAIM– Community Supports team. The supervisor will be responsible for the overall day-to-day supervision of the assigned staff for the program. The ideal candidate will have extensive knowledge of housing resources, experience with HMIS/Clarity and CHAMP, and strong communication and problem-solving skills. Experience conducting in-home visits, visiting homeless encampments, and interacting within correctional facilities. Preference will be given to candidates with personal experience of the justice system or a proven record of working with individuals involved with the justice system.

Duties include but are not limited to training staff to ensure program requirements are met. Reviewing program eligibility, member files, and re-authorizations for accuracy and compliance with health plan standards. The candidate will ensure that the staff have access to reliable housing resources and supportive services, assist staff in supporting clients with housing barriers, and provide guidance on program regulations and policies. The candidate will deliver excellent customer service to the public and foster strong relationships with landlords and tenants.

The position requires at least 5 years of experience in housing and 2 years of supervisory experience. Candidates must have a flexible schedule that includes late evenings and weekends.

SALARY RANGE

$27.50 - $43.50 per hour DOE

HOURS

8 per day / 5 Days per Week / Salary

CATAGORIES OF DUTIES

1. Responsible for recruiting, supervision, performance review, discipline of staff as assigned by Director. Depending on the nature or type of department, office, program or unit, this may include; counselors, case managers, outreach workers, intake specialists, technicians, dietary, maintenance, housekeeping or front office staff.
2. Responsible for insuring staff and patient safety through oversight of physical plant maintenance functions
3. Performs and/or oversees regular chart audits, record keeping and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable TTC policies, procedures, and external regulations and standards to include but not limited to JCAHO, State, County, City sources.
4. Completes or participates in the development and submission of various reporting requirements as assigned. Such reporting may include Continuous Quality Assurance reports, various performance improvement reports, data reports of various types, prevention, repair and other maintenance reports to include fire life safety and other environment of care reporting.
5. Actively seeks to expand network of referral resources through regular networking and outreach activities as assigned.
6. Attends in-service training and educational workshops.
7. Attends all required staff meetings.
8. Cooperates and communicates fully with other staff members and supervisors regarding patient and/or staff behavior, progress, activities, as appropriate.
9. Conducts self in a professional manner in areas of dress, language, attitude and behavior. At all times is a role model for other staff and patients.
10. Exhibits full knowledge and support of the philosophy and objectives of the Agency.
11. Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
12. As appropriate properly documents in the medical record any rendered services.
13. Participation in medical record and other report and record reviews as assigned.
14. Utilization review activities, as required.
15. Knowledge of current legal standards pertaining to professional practice, reporting requirements (i.e., suspected abuse; Tarasoff), professional boundaries and related issues.
16. Conducts or participates in performance evaluations of interns and other staff, as required.
17. Attending clinical and administrative committee meetings, as requested.
18. Participating in community events, presentations, meetings, and outreach on behalf of TTC.
19. Additional functions as specifically requested by the Program Director and/or Administrator.

1. Day to Day Patient Operations including but not limited to:

• Patient flow/movement
• Crisis Management/visibility on the Floor
• Cleanliness of the Environment- Unit Inspections
• Enforcement of rules and approval of consequences
• Identification of AMA risks
• Supervise urinalysis and search training as applicable to program/unit.
• UA testing oversight and reporting
• New patient orientation
• Oversee and monitor activities and schedules of assigned staff.
• Oversee patient placement including room assignment as applicable
• Certain items above may apply outside of various TTC programs in such places like patient reception, dinning, outdoor areas etc.