The Call Center Clerk is responsible for answering incoming calls in a professional manner, offering services to people with substance abuse, primary care and mental health questions and concerns and properly routing them to the next level of care.

SALARY RANGE

$24.50 - $27.00 per hour DOE

We offer a competitive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays (12)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

HOURS

This is a full-time position with up to 40 hours per week.

CATEGORIES OF DUTIES

1. Provide clerical support to assigned Tarzana Treatment Centers, Inc. (TTC) department and/or staff.
2. Responsible for inputting information into required data system.
3. Filing of information in files and completion of necessary forms.
4. Handling fax and copy functions as needed.
5. Assists with the development of and submits accurate reports regarding on activities, and data reports on patient information or other TTC business interests as needed.
6. Other duties as assigned by Supervisor, Director and/or Administration.
7. Handle a large volume of inbound and outbound calls in a timely manner
8. Gather client information, treatment history, insurance information and log it in our patient database
9. Follow "communication" scripts when handling different topics
10. Communicate and work effectively with all team members and supervisors
11. Data entry

LICENSES/CERTIFICATES

None

EDUCATION/EXPERIENCE

High School diploma or G.E.D. Two (2) years of college preferred. At least two (2) years data entry experience preferred. Computer skills required. Experience working with underserved populations helpful.

SETTING

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

ADA REQUIREMENT

Tarzana Treatment Centers, Inc. supports the American with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.