Position; Program Operations Supervisor I

Department: Grant Writing

Reports to: Director

The full time Program Operations Supervisor I works closely with homeless service providers to bridge services for efficient care to the most vulnerable individuals. This position involves coordinating efforts between homeless service providers and internal substance use treatment programs to ensure comprehensive care and support. They will also participate in developing and implementing agency policy related to quality services for individuals experiencing or at risk of homelessness within the agency. Person should have ability to plan and effectively manage day to day work activities and achieve long term project goals and objectives. Candidate must be proficient in Microsoft 365, writing/developing monthly programmatic reports, facilitating community meetings, and must be very familiar with resources and agencies located in Los Angeles. Candidate should have experience working directly with the homeless populations and/or equivalent work experience in behavioral health services.

SALARY RANGE

$26.50 - $42.50 / per hour DOE

HOURS

8 per day / 5 Days per Week / Salary

CATAGORIES OF DUTIES

1. Responsible for recruiting, supervision, performance review, discipline of staff as assigned by Director. Depending on the nature or type of department, office, program or unit, this may include; counselors, case managers, outreach workers, intake specialists, technicians, dietary, maintenance, housekeeping or front office staff.
2. Responsible for insuring staff and patient safety through oversight of physical plant maintenance functions
3. Performs and/or oversees regular chart audits, record keeping and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable TTC policies, procedures, and external regulations and standards to include but not limited to JCAHO, State, County, City sources.
4. Completes or participates in the development and submission of various reporting requirements as assigned. Such reporting may include Continuous Quality Assurance reports, various performance improvement reports, data reports of various types, prevention, repair and other maintenance reports to include fire life safety and other environment of care reporting.
5. Actively seeks to expand network of referral resources through regular networking and outreach activities as assigned.
6. Attends in-service training and educational workshops.
7. Attends all required staff meetings.
8. Cooperates and communicates fully with other staff members and supervisors regarding patient and/or staff behavior, progress, activities, as appropriate.
9. Conducts self in a professional manner in areas of dress, language, attitude and behavior. At all times is a role model for other staff and patients.
10. Exhibits full knowledge and support of the philosophy and objectives of the Agency.
11. Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
12. As appropriate properly documents in the medical record any rendered services.
13. Participation in medical record and other report and record reviews as assigned.
14. Utilization review activities, as required.
15. Knowledge of current legal standards pertaining to professional practice, reporting requirements (i.e., suspected abuse; Tarasoff), professional boundaries and related issues.
16. Conducts or participates in performance evaluations of interns and other staff, as required.
17. Attending clinical and administrative committee meetings, as requested.
18. Participating in community events, presentations, meetings, and outreach on behalf of TTC.
19. Additional functions as specifically requested by the Program Director and/or Administrator.

1. Day to Day Patient Operations including but not limited to:

• Patient flow/movement
• Crisis Management/visibility on the Floor
• Cleanliness of the Environment- Unit Inspections
• Enforcement of rules and approval of consequences
• Identification of AMA risks
• Supervise urinalysis and search training as applicable to program/unit.
• UA testing oversight and reporting
• New patient orientation
• Oversee and monitor activities and schedules of assigned staff.
• Oversee patient placement including room assignment as applicable
• Certain items above may apply outside of various TTC programs in such places like patient reception, dinning, outdoor areas etc.