Position Title: Patient Navigator I

Department: All Sites

Reports To: As assigned by Program Director

POSITION SUMMARY:

Patient Navigator/Pre-Exposure Prophylaxis (PrEP) Navigator will use a client centered approach to provide PrEP and PEP education, engagement, HIV risk reduction, medication adherence counseling and linkage to medical care to PrEP and PEP patients. The PrEP Navigator will respond to and schedule patients who contact Tarzana Treatment Centers (TTC) referrals from government and non-profit organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others, and navigate patients to receive services at Tarzana Treatment Centers.

SALARY RANGE:

$24.75 - $28.50 per hour DOE

We offer a competitive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays (12)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

HOURS:

8 per Day / 5 Days per Week

SUMMARY OF RESPONSIBILITIES:

Position is responsible for completing preliminary screening to help determine level of care and services to support recovery efforts, as well to help individual access needed health and social support services. Position conducts on-site and/or field- based outreach, engagement, re-engagement and navigation services and scheduling.

SPECIFIC DUTIES:

• Navigation

1. Conduct initial navigation screening on the phone or in person with the objective to help determining the need and services of each individual, and respond to referral sources from organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others.
2. Provide enhanced patient navigation services to identify and link eligible participants to project services
3. Participate in outreach efforts at community sites and in-reach at TTC service site.
4. Maintain accurate and timely information in the Access Log to document all contact and navigation encounters with individuals or referral sources.

• Scheduling

1. Receive warm transfers from navigators and schedule patients for intake via the Electronic Health Record (e.g., Avatar Scheduling Calendar for behavioral health)
2. Maintain accurate and timely notes to document all attempts at scheduling and encounters with the individual and referral sources in the Access Log and follow up with pending Scheduling Assignments in the Access Log to ensure all scheduled appointments and linkages are completed.

• General

1. Provide excellent customer service, and timely response times during scheduled call center shift.
2. Provide weekly reports of new individuals enrolled in navigation services to the immediate supervisor.
3. Provide advocacy as needed to help address issues and barriers between patient and service providers.
4. Maintain a database of patients served and outcome data for reporting purposes.
5. Attend agency and community meetings as directed by supervisor.
6. Execute additional tasks, projects and responsibilities as assigned