Since its founding in 1972, Tarzana Treatment Centers (TTC) has emerged as a cutting-edge provider in the field of integrated behavioral health care. Using innovation and a long-term vision, TTC has combined typical alcohol and drug treatment services with medical care, mental health, housing, case management and HIV/AIDS services to form an integrated delivery system that has set the standard that other organizations emulate.

All of this means that TTC is a great place to work for both treatment providers and support staff. In addition to career benefits, we offer a great package that includes medical, vision, dental, retirement, paid time off, and staff recognition. This comes from leadership that values both patients and staff, which kept our doors safely open throughout the COVID-19 pandemic.

Apply today to join the TTC team!

SALARY RANGE

$25.50 - $28 per hour DOE

We offer a competitive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays (12)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

Position Description:

The Call Center Clerk is responsible for answering incoming calls in a professional manner offering service to people with substance abuse, primary care and mental health questions and concerns and properly routing them to the next level of care.

Major Duties & Responsibilities:

• Handle a large volume of inbound and outbound calls in a timely manner
• Gather client information, treatment history, insurance information and log it in our patient database
• Follow "communication" scripts when handling different topics
• Communicate and work effectively with all team members and supervisors
• Data entry

LICENSES/CERTIFICATES

None

EDUCATION/EXPERIENCE

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Previous experience in a customer support role
• High school degree or G.E.D

SETTING

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

ADA REQUIREMENT

Tarzana Treatment Centers, Inc. supports the American with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job